Can customers request a specific model of car when renting?

Customers can indeed make specific requests for a model of car when renting; however, it's important to understand that while these requests can be accommodated, there is no guarantee that the exact model requested will be available at the time of rental. Rental car companies, including Enterprise, typically operate on a system where they categorize vehicles based on types (such as compact, full-size, SUV, etc.) rather than specific makes and models. This means that although customers may express a preference for a certain model, the actual availability will depend on the fleet at the rental location and current demand.

This approach allows for flexibility within the rental company while still attempting to meet customer desires. If a specific model is particularly popular or in high demand, it may not be available, reinforcing the notion that requests are not guaranteed. Nevertheless, providing a specific model request can sometimes aid in achieving customer satisfaction if the car company can meet that request based on its inventory.