How does Enterprise assist customers with special needs?

Enterprise prioritizes inclusivity and accessibility for all customers, including those with special needs. The option of providing hand-controlled vehicles upon request is particularly important because it directly addresses the mobility requirements of individuals who may have limited use of their legs or feet. By offering vehicles equipped with hand controls, Enterprise allows customers with disabilities to drive safely and comfortably, ensuring they have the same level of access to transportation as other customers.

Other options, while beneficial, do not specifically cater to the unique needs of individuals with disabilities. For instance, providing larger vehicles for families may accommodate a larger number of passengers but doesn’t address the specific driving needs of individuals with limited mobility. Offering discounts for special groups may be helpful financially but does not enhance accessibility. Arranging transportation to and from the rental location can assist all customers in getting to the rental place but does not directly provide on-the-road access for individuals with special needs. Therefore, the provision of hand-controlled vehicles is a critical and targeted support that demonstrates Enterprise's commitment to serving customers with special needs effectively.