What is the recommended action if a customer wishes to change their rental reservation?

When a customer wishes to change their rental reservation, the recommended action is to contact the rental location directly to request those changes. This approach ensures that the customer receives the most accurate and up-to-date information regarding availability, pricing, and any specific policies that may apply to their reservation. By speaking directly with the rental location staff, customers can confirm that their requests can be accommodated and any necessary adjustments can be made in real-time, which helps avoid potential confusion or miscommunication.

Making changes through a third-party website, waiting until arriving at the location, or changing the reservation only at the time of vehicle pickup may lead to complications. These methods can often result in delays or discrepancies, as third-party platforms might not have the most current inventory information or rental policies. Additionally, changes made at or after pickup may not allow for the options the customer desires, leading to dissatisfaction. Hence, direct communication with the rental location is the most reliable method for ensuring a smooth modification to a reservation.