What should customers do if they have questions regarding their rental agreement?

Customers should contact the rental agency’s customer service if they have questions regarding their rental agreement. This option ensures that they receive accurate, reliable, and up-to-date information directly from the source. Customer service representatives are trained to address inquiries specific to the rental agreement, including clarification of terms, charges, and rental policies.

In contrast, referring to instructional pamphlets might provide some basic information but could lack details regarding specific questions or nuances of the rental agreement. Asking other customers could lead to misinformation, as individual experiences can vary widely. Checking online reviews can offer general insights about the agency but is not a dependable source for addressing specific contractual questions, as these reviews often reflect personal experiences rather than factual guidance related to the rental agreement.