What should renters do if their car is not available upon arrival?

If renters find that their car is not available upon arrival, discussing options with the rental agent for an alternative vehicle is the most prudent course of action. This approach allows renters to explore immediate alternatives that may suit their needs without unnecessary delays. The rental agent is equipped to provide solutions, whether it be offering a similar vehicle, possibly upgrading to a different model, or finding another type of vehicle that meets the renter's preferences.

Addressing the situation with the rental agent not only helps facilitate a quick resolution but also ensures that the customer can continue with their plans without significant interruption. Additionally, this option fosters communication, allowing renters to express any specific requirements or concerns they may have regarding their rental situation.

Engaging directly with the rental agent helps ensure that the renter's needs are prioritized and that they leave with a suitable vehicle, thereby enhancing the overall customer experience in what could be a frustrating moment.